Xplornet High-Speed Internet

Starview Communications and it's partner Xplornet provide wireless and satellite high-speed internet services to areas that do not have access to the traditional hard wired broadband services such as DSL or cable. Our wireless service is currently available in most areas of Parkland and Lac Ste Anne County and with the launch of our new 4G Satellite Internet Service we literally have service available anywhere.  Please call us for more information on service packages and coverage in your area.

Click here to see How Fixed Wireless works.

Some service packages are only available in specific areas. Our installer will indicate if any additional equipment is needed before starting install. Equipment needed will depend on distance from tower, elevation, trees and other factors.

Onetime Site-check and Set-up Fee - $50.00*-  Installation costs may vary depending on length of term, location of install, type of building, mounting equipment and radio needed to receive service. Any commercial installations are extra and will be quoted separately.

 

About Xplornet's Network Technologies

 

 

 

 

Xplornet's goal is to make sure that everyone in Canada can have access to fast, reliable high-speed Internet, no matter where they live. We address the challenges of Canada's vast geography, varied population densities and sometimes challenging topography by deploying a unique hybrid technology network.

Our network includes a terrestrial component of fixed wireless towers that allow people in the vicinity of our towers to receive a signal via an antenna on the exterior of their house.

As well, we use satellite technology to provide service in regions where the population density is lower or where topography would make fixed wireless towers ineffective.

Xplornet is currently deploying 4G technology to both its fixed wireless and satellite networks.  Our fixed wireless 4G network is capable of speeds of 40 Mbps improving to over 100Mbps by the end of 2012. The fixed wireless network is complemented by a new 4G satellite network, consisting of two next generation 4G satellites. The first of these satellites, ViaSat-1, launched in October of 2011. The second, Jupiter, launched in July of 2012. matter where they live. Xplornet will end Canada's digital divide, once and for all.

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Steps to your installation

 

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After we receive your order, our installation group will call you to schedule a time that is convenient for you. Installation time is about three hours.
The installer will confirm if you qualify for service and will discuss with you where the antenna will be placed.
The installer will then mount the antenna on the roof of your home.
Next, a cat 5 cable is run from the antenna and is terminated to a wall jack inside your home.
(The basic installation does not include any in-building cabling or wall fishes. Generally, those services are available for an additional charge and the installer will be able to give you a price for that work at the time of installation.)
The connection is tested at the wall jack with technician's computer to make sure that the Internet connection is functioning properly.

If you need a pop-up pole or reflector dish to improve signal -  these are an additional charge and not included as a part of a standard installation.

If you need to purchase a network card for your computer, you will be charged extra. 

    

   No Risk 30-day Guarantee!  For complete details of Xplornet’s 30-day money-back guarantee please click here.

 

Packages Starter Share Stream
Recommended For: Good for communication, e-mail and general Web browsing for those with basic Internet needs Great for people in a multiple-user household who enjoy all popular Internet features, including social media and online video The most robust service for entertainment lovers who enjoy streaming video, gaming, frequent downloading, video chat and more
Download Speed (up to)2 1.5 Mbps 5.0 Mbps 10.0 Mbps
Upload Speed (up to)2 700 kbps 1.0 Mbps 1.0 Mbps
Download Speed Comparison3 37x faster than dial-up 125x faster than dial-up 250x faster than dial-up
Monthly Usage Allowance2 5 GB 20 GB 20 GB
Additional Usage2   Additional 10GB for $10/mth or 20GB for $20/mth Additional 10GB for $10/mth or 20GB for $20/mth
Regular Monthly Price (All contract terms) $39.99 $59.99 $79.99
Technology 4G Wireless 4G Wireless 4G Wireless
Basic Installation Fee1 FREE FREE FREE
One-Time Activation Fee (2-yr contract)3 $149 $149 $149
One-Time Activation Fee (3-yr contract)3 $99 $99 $99
E-mail Accounts 1 5 5
Mailbox Space (per acct) 7 GB 7 GB 7 GB
Web Space 10 MB 100 MB 100 MB
Custom Web Domain Name Optional Optional Optional
IP Addresses Dynamic Dynamic Dynamic
24/7 Technical Support Free 24/7/365 Free 24/7/365 Free 24/7/365

 

1 Limited time offer. The $39.99/month price refers to the Starter package . Monthly Service Fee includes the $5 / mth rental cost of the Subscriber Module Equipment (Xplornet retains ownership of equipment). As such, subscriber modules carry a limited lifetime warranty. If for any reason the customer cancels their service the customer is responsible for returning the equipment to Xplornet. The one-time activation fee is charged on the customer's first invoice and varies by contract term. If customer installation requirements go beyond the scope of a basic installation, additional fees may apply. For complete details of Xplornet's 30-day money back guarantee and installation policy, please click here. See participating dealer for details. Taxes will apply. Connection is placed in a Limited state once monthly bandwidth is exceeded. Additional $10/GB charge applies when exceeding monthly Business plan or 20GB Additional Usage quotas only. Please see Internet Traffic Management Policy [here] for details.

2 Actual speed online may vary with your choice of package, technical configuration, Internet traffic, server or other factors.

3 When compared to a standard dial-up modem speed of 40 kbps.

Business Packages

Packages Teleworker SO/HO
Recommended For: Recommended for individuals or small businesses that need to send and receive large files regularly Our fastest package for businesses that rely on speed, frequent file transfer and other demanding needs
Download Speed (up to)2 5.0 Mbps 10.0 Mbps
Upload Speed (up to)2 1.0 Mbps 1.0 Mbps
Download Speed Comparison3 125x faster than dial-up 250x faster than dial-up
Monthly Usage Allowance2 80 GB 100 GB
Additional Usage2 $10.00/GB $10.00/GB
Regular Monthly Price (All contract terms) $94.99 $139.99
Technology 4G Wireless 4G Wireless
Basic Installation Fee1 FREE FREE
One-Time Activation Fee (2-yr contract)3 $149 $149
One-Time Activation Fee (3-yr contract)3 $99 $99
E-mail Accounts 10 10
Mailbox Space (per acct) 7 GB 7 GB
Web Space 2 GB 2 GB
Custom Web Domain Name Optional Optional
IP Addresses Dynamic Dynamic
24/7 Technical Support Free 24/7/365 Free 24/7/365

 

1 Limited time offer. The $39.99/month price refers to the Starter package . Monthly Service Fee includes the $5 / mth rental cost of the Subscriber Module Equipment (Xplornet retains ownership of equipment). As such, subscriber modules carry a limited lifetime warranty. If for any reason the customer cancels their service the customer is responsible for returning the equipment to Xplornet. The one-time activation fee is charged on the customer's first invoice and varies by contract term. If customer installation requirements go beyond the scope of a basic installation, additional fees may apply. For complete details of Xplornet's 30-day money back guarantee and installation policy, please click here. See participating dealer for details. Taxes will apply. Connection is placed in a Limited state once monthly bandwidth is exceeded. Additional $10/GB charge applies when exceeding monthly Business plan or 20GB Additional Usage quotas only. Please see Internet Traffic Management Policy [here] for details.

Satellite Packages

Packages Starter Share Stream
Recommended For: Good for communication, e-mail and general Web browsing for those with basic Internet needs Great for people in a multiple-user household who enjoy all popular Internet features, including social media and online video The most robust service for entertainment lovers who enjoy streaming video, frequent downloading, video chat and more
Download Speed (up to)2 1.5 Mbps 5.0 Mbps 10.0 Mbps
Upload Speed (up to)2 700 kbps 1.0 Mbps 1.0 Mbps
E-mail Accounts 1 5 5
Monthly Usage Allowance2 5 GB 20 GB 20 GB
Additional Usage2   Additional 10GB for $10/mth or 20GB for $20/mth Additional 10GB for $10/mth or 20GB for $20/mth
One-Time Activation Fee (3-yr contract)3 $99 $99 $99
Technology 4G Satellite 4G Satellite 4G Satellite

 

2 Actual speed online may vary with your choice of package, technical configuration, Internet traffic, server or other factors.

3 When compared to a standard dial-up modem speed of 40 kbps.

Satellite Packages

Xplornet High Speed Internet FAQ

 

Question:  Can I have 2 or more computers connected to the internet at the same time?

 

Answer:  Yes!  What you need is a router to “split” the signal.  Routers come in two different types: Wireless and Wired. 

Wired routers generally have 4 ports and are fairly inexpensive, however, cable has to be run from the router to each machine, which in some cases may be difficult or perhaps impossible.

Wireless routers also have the 4 wired ports, but they also have the ability for computers to operate on the internet without wires attached to them.  This setup is generally more expensive, but it offers greater mobility and ease of use as well. 

 

Question:  Does a wire have to come from the module to the computer?

 

Answer:  Yes, this cable provides power to the module and carries data back and forth between the module and the computer.  This cable is an outdoor cat 5e.

 

Question:  Can the module use Coaxial (Otherwise known as “satellite”) cable?

 

Answer:  No, it must use the outdoor cat 5e cable which is distinctly different from Coaxial.

 

Question:  Does the module have to face South, like the satellite?

 

Answer:  No, it must face in the direction of the nearest tower in order to obtain signal.

 

Question:  How far can the signal go?

 

Answer:  Distances vary greatly from tower to tower.  Trees, hills and buildings as well as radio reflective objects can also influence distance as well as signal quality.  The only way to say for sure if you have signal or not is to have a site check done and this will determine if signal is suitable for an install at your house.

 

Question:  Can I use a telephone over the internet?

 

Answer: Yes!  Xplornet now offers their own brand of VOIP which is available by request.

 

Question:  Just how fast is your service?

 

Answer:  Speeds depend largely on the package you choose.  The higher the package, the faster the speeds.

 

Question:  How much connection time do I get per month?

 

Answer:  Our services offer unlimited connection time per month.  This way, you never pay overages!

 

Question:  My neighbor has Xplornet high speed internet.  Does that mean I can get it too?

 

Answer:  There is an excellent chance that we can get signal to your place if your neighbor has our services, however, a site check will still be required in order to determine signal strength.

 

Question:  I am planning on moving in a few months or a few years, what do I do with the module on my roof?

 

Answer:  Please contact your nearest Xplornet dealer and they will determine if the location you are moving to is serviced by our towers, and if so, we will arrange to move your module with you.  If you will be moving out of service area,  you may wish to transfer the equipment to the new owners of your house.

 

Question:  Can I “share” an internet connection with a close neighbor?

 

Answer:  It may be possible, although there are many concerns that need to be addressed.  Please contact us if you are interested in doing so.

 

Question:  Is my wireless connection secure?

 

Answer:  Absolutely!  Our equipment uses proprietary data transmission methods to ensure data being sent between your module and the tower is “unreadable” to others.  Motorola Canopy is cleared for law enforcement and emergency services use in many countries, due to it’s high security methods.