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Xplornet High Speed Internet FAQ
Question: Can I have 2 or more computers connected to the internet at the same time?
Answer: Yes! What you need is a router to “split” the signal. Routers come in two different types: Wireless and Wired.
Wired routers generally have 4 ports and are fairly inexpensive, however, cable has to be run from the router to each machine, which in some cases may be difficult or perhaps impossible.
Wireless routers also have the 4 wired ports, but they also have the ability for computers to operate on the internet without wires attached to them. This setup is generally more expensive, but it offers greater mobility and ease of use as well.
Question: Does a wire have to come from the module to the computer?
Answer: Yes, this cable provides power to the module and carries data back and forth between the module and the computer. This cable is an outdoor cat 5e.
Question: Can the module use Coaxial (Otherwise known as “satellite”) cable?
Answer: No, it must use the outdoor cat 5e cable which is distinctly different from Coaxial.
Question: Does the module have to face South, like the satellite?
Answer: No, it must face in the direction of the nearest tower in order to obtain signal.
Question: How far can the signal go?
Answer: Distances vary greatly from tower to tower. Trees, hills and buildings as well as radio reflective objects can also influence distance as well as signal quality. The only way to say for sure if you have signal or not is to have a site check done and this will determine if signal is suitable for an install at your house.
Question: Can I use a telephone over the internet?
Answer: Yes! Xplornet now offers their own brand of VOIP which is available by request.
Question: Just how fast is your service?
Answer: Speeds depend largely on the package you choose. The higher the package, the faster the speeds.
Question: How much connection time do I get per month?
Answer: Our services offer unlimited connection time per month. This way, you never pay overages!
Question: My neighbor has Xplornet high speed internet. Does that mean I can get it too?
Answer: There is an excellent chance that we can get signal to your place if your neighbor has our services, however, a site check will still be required in order to determine signal strength.
Question: I am planning on moving in a few months or a few years, what do I do with the module on my roof?
Answer: Please contact your nearest Xplornet dealer and they will determine if the location you are moving to is serviced by our towers, and if so, we will arrange to move your module with you. If you will be moving out of service area, you may wish to transfer the equipment to the new owners of your house.
Question: Can I “share” an internet connection with a close neighbor?
Answer: It may be possible, although there are many concerns that need to be addressed. Please contact us if you are interested in doing so.
Question: Is my wireless connection secure?
Answer: Absolutely! Our equipment uses proprietary data transmission methods to ensure data being sent between your module and the tower is “unreadable” to others. Motorola Canopy is cleared for law enforcement and emergency services use in many countries, due to it’s high security methods.
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Starview Communications and it's partner Xplornet provide wireless high-speed internet services to areas that do not have access to the traditional hard wired broadband services such as DSL or cable. Our service is currently available in Thorsby, Evansburg/Entwisle, Barrhead, Rich Valley, Acheson, Calmar, Onoway, Beach Corner, Clymont, Wabamun and Morinville areas. Our newest towers that will extend coverage to areas of Duffield, Burtonsville and Tomahawk are now also live. 
